Shipping Policy

Thank you for choosing INEVA. We are committed to providing you with a smooth and reliable shopping experience.

Order Processing

All orders are processed within 1–3 business days after your order has been placed.

Orders placed during weekends or public holidays will be processed on the next available business day.

Once your order has been shipped, you will receive a confirmation email with tracking information, where available.

Delivery Times

Our estimated delivery time is 5–10 business days after dispatch.

Please note that delivery times are estimates and may vary depending on your location, the shipping carrier, and other circumstances beyond our control.

Shipping Costs

Any applicable shipping costs will be clearly displayed during checkout before you complete your purchase.

Any free shipping promotions will also be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking information, where available.

Please allow some time for the tracking information to become active and update.

Delivery Delays

Occasionally, deliveries may experience delays due to high shipping volumes, carrier delays, weather conditions, or other unforeseen circumstances.

We will always do our best to assist you if your order experiences a significant delay.

Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your delivery details before completing your purchase.

If you notice an error in your address, please contact us as soon as possible. We cannot guarantee changes once an order has been processed or shipped.

Lost or Damaged Packages

If your order arrives damaged or you experience an issue with your delivery, please contact us as soon as possible with your order number and, if necessary, photos of the product or packaging.

We will review the situation and do our best to provide an appropriate solution.

Contact Us

If you have any questions about shipping or your order, please contact us through our Contact Us page. 

Thank you for choosing INEVA.